Cordele Dispatch, Cordele, GA

Opinion

November 8, 2012

Mrs. Man sounds off

Cordele — I’m not one to stir trouble, but Americans are complacent.  Terrorists blow up an embassy, and we shrug our shoulders.  The government’s hand is deep inside our pockets, and we hardly notice…we have simply learned to live with less.

In the late afternoon of Halloween, as I stagnated in the checkout line at the Big Store for 30 minutes, I had time to dwell.  Okay, maybe it wasn’t 30 minutes, but you get the picture.  I was there so long that I had to prop first one foot then the other on the bottom of my cart to rest…not very lady-like, but I couldn’t stop myself.

While waiting, I watched the clerk and wondered two things…what genius hired her…and why had she not since been fired?  But as I pondered those topics, I answered my own questions.  Either the store management doesn’t care about service, or that was the best they could do.

The quality and level of retail service has dropped like a rock in the last 50 years, and I wish some brilliant analyst would tell me why.  Remember when the service station attendant came out to your car wearing a nice uniform and matching cap, pumped your gas, checked the air in your tires, AND washed your windshield?

What happened to those guys? I won’t be happy until someone gets to the bottom of it…but, back to the checkout line at the Big Store on Halloween.

My wait was long, I noticed, for several reasons.  The clerk was slow…this chick would never make it on a production line of any sort.  If she had been packing candy in boxes on an assembly line, let’s just say that when the boxes reached the end of the line, they’d be half-empty.

Not only was she slow, she had a flaming desire to form a close personal relationship with the customer, a woman of about my age whose buggy was overflowing, and in that 15 minutes (seemed like 30 to me) they developed a bond much like a mother-daughter bond, and came close to kissing goodbye when the customer finally left the store.

But the biggest delay had to do with the food-stamp card.  Each time I am unfortunate enough to stand in line behind a customer with a food-stamp card, there is always trouble.

I’ve found that these delays due to problems with the food- stamp card give me too much time to think.  I think about the days as a single mom when I had to bust into my kid’s meager piggy bank stash in order to buy a box of grits to feed said kid…breakfast, lunch and supper…for a week.  And I wonder where MY food stamp card was.  Maybe it was lost in the mail.

But, back to the woman with the food- stamp card.  Before you jump down my throat and call me a cold, selfish, unfeeling scrooge who wants poor women and children to starve, remember I told you that her buggy was overflowing…but not with meat, milk, fruits and vegetables.  Her buggy was crammed slap full of soft drinks, chips, and big bags of Halloween candy.

In broad daylight, in front of dozens of onlookers, she paid for the sugary drinks and junk food with a food- stamp card, a card paid for with tax money that came from the sweat of my brow.  Perfectly legal and nobody batted an eyelash…

Now try convincing me that Americans are not complacent.



 

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